Who to contact

To make a complaint or raise a concern, please contact:

Whistleblowing

If anyone observes a person we support being mistreated in any situation, this must be reported immediately so we can take prompt action to ensure that person's safety.

However, there may be times when you have concerns but are unsure about what to do or think it's best to keep it to yourself. You may not be comfortable raising your concerns with a manger or staff. You may be worried about getting people into trouble.

Reporting your concerns, sometimes called whistleblowing, is very important. You can choose to do so anonymously, and we can assure you that such reports will be fully investigated, and if appropriate, action taken. Care Consult ID welcomes and values all information that helps us ensure the safety and welfare of the people we support.